How can we help?

Flare is a small team. Write to us and a person will reply, usually within two days.

support@downloadflare.appHelp with the app, hosting, purchases or anything else. safety@downloadflare.appSafety concerns about an event or a person. Include the event name and roughly when it happened. We review these within 24 hours. In an emergency, contact venue staff or local emergency services first. privacy@downloadflare.appQuestions about your data. hello@downloadflare.appPartnerships, press and running something big.

Common fixes.

TroubleshootingCodes that won’t scan, full events, a light that won’t find anyone, and purchases that get stuck. Join an eventInstall, scan, answer, and light your flare. Follow the lightWhat your light means at each stage, and how to clear a match, block or report. Host your first eventThe whole journey, step by step. Delete your dataWhat it removes, and what stays. All questionsFor guests and organizers.